CAF Tour & Travel s.r.l. organises and carries out the tours featured in this programme, in conformity with the administrative authorization of the Florence Provincial Authority, no. 425 dated 24.1.1995. The programme conforms to the text established according to D.L. 111/95, approved by EEC regulation no. 90/314. In the presence of any contrary clause, the contract is governed by the provisions of law no. 1084 dated 27.12.77, in conformity with the ratification and enactment of the International Convention relating to the Travel Contract (C.C.V.), according to D.Lgs. 23/05/2011 n.79 “Tourism Code”.
1. PRICES
Prices and program are valid as per each Product availability
In the case of unexpected increases of the prices per person, exceeding 10%, as a result of new taxes or duties, the price will be adjusted and the clients notified in writing.
On each tour is specifically stated what is included in the price.
2. REDUCTIONS
- City Tours by Bus are free for children under the age of 6.
- Excursions: free for children under the age of 4. Children from 4 to 12 have a 50% discount.
- Florence museums: Children up to the age of 6 are free of charge. Show a document proving children’s age, upon request. All children must be accompanied by an adult.
- Luxury Day Trips: 50% reduction for children from 0 to 2 years and a 30% reduction for children from 3 to 8 years.
3. BOOKINGS
Reservations are accepted, subject to availability (places, languages spoken by the guides, museum entry tickets, etc.).
Important: all the bookings over 10 participants are on request, have to be send to our booking department by email tours@caftours.com and are subject to reconfirmation by our office.
4. CANCELLATION POLICY
There will be no penalty for cancellations of tour or service communicated in writing to Caf Tour & Travel up to 48 hours before departure time of the tour or service. Less than 48 hours before departure time of tour or service 100% of the total price will be due and no reimbursement will be granted. No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the tour.
Caf Tour & Travel s.r.l. reserves the right to cancel or reschedule any tour or service departure if operating requirements or circumstances beyond Caf’s control prevent the normal running of the tour and when there is a required minimum number of participants and this number is not reached. Whenever - due to operational difficulties or reasons beyond its control (travel conditions, strikes, changes in opening hours, closure of museums, delays or other problems), Caf Tour & Travel is obliged to change the programme - an alternative itinerary and/or visits to other museums will be proposed, without any variation to the established price and the client will be informed prior to departure. If for any reason Caf Tour & Travel cancels the tour or service, the client may claim reimbursement only of the sum paid to Caf Tour & Travel. Moreover Caf Tour & Travel s.r.l. is not responsible for additional expenses that may be incurred by a client in relation to a cancelled tour or service (i.e. hotels, flights, etc.).
Tours by Train: all the bookings are final, no refund for cancellation.
5. TOURS INFORMATION
The English language is always guaranteed. The local guide service could be provided in two languages.
The local guide service in Italian, Spanish, French and German is guaranteed with a minimum of 4 people.
Excursions from Florence: for small groups, up to 8 pax, the Tour will be by Minivan and the Tour escort service will not be provided. The remaining services will be as scheduled.
Luxury Day Trips are organized only in English with a minimum of 4 people.
The escort service is multilingual.
Tours including Accademia Gallery, Uffizi Gallery are not running the first Sunday of the month.
Museum Admission: During periods of increased inflow of visitors, despite our reservations, the admission to the museums may be subject to delays, mainly due to security reasons for which the access to the museum is regulated according to the number of people inside it. Based on the above reasons any possible delay cannot be attributable to Caf Tour & Travel responsibility.
If you lose or do not return the Audio-guide provided by the Museum, you will be required to pay a penalty fee decided by the Museum itself.
On city tours and tours in Florentine museums, the paying participants will be supplied with earphones, if there are at least 16 people in the group.
No reimbursement is provided should these earphones not be supplied or used due to circumstances beyond the control of Caf Tour & Travel.
6. PAYMENT
Full payment is required at the time of booking.
7. RESPONSIBILITY
Caf Tour & Travel s.r.l. is not responsible for damage caused by third parties or for reasons beyond its control, and cannot be held responsible for the loss of valuables, luggage or objects during tours.
Similarly our agency will be not responsible for the objects left on the bus and for the shipment costs incurred by the custoemrs to recover them.
Caf doesn't bear any additional costs incurred by the customers, for having missed or not completed the tour.
8. INSURANCE
The tours scheduled in this programme are covered by third-party insurance for the risks, the indemnity limits and the guarantees laid down in D.L. 111/95 under UNIPOL policy N. 6/35910/319/81738292
9. CLAIMS
Any complaint by the client must be communicated in writing to Caf Tour & Travel at tours@caftours.com within and no later than 10 business days after the date of the tour.
10. PRIVACY
In special emergency cases, unless otherwise pronounced by the interested party, the data on the journey may be disclosed to family members who need to track the user. If you wish to exercise restraints to that reported in this paragraph, write to tours@caftours.com.
Unless otherwise indicated by the interested parties and subject to the terms provided for preserving the tax/administrative documentation, CAF - Tour & Travel S.r.l. will keep all data related to services rendered for the sole purpose of ensuring the same customised services also in response to future requests, in its records as confidential. If you wish to exercise restraints to that reported in this paragraph, write to tours@caftours.com.
The client states that he/she was authorised to disclose personal data on any other participant of the purchased journey to whom will communicate the contents of the information cited above and from whom has received delegation to manage relationships with CAF - Tour & Travel S.r.l.
For any further information, please refer to the
USER PRIVACY POLICY
11. JURISDICTION
Any disputes will be settled by The Court of Florence.
12. ORGANIZATION
CAF TOUR & TRAVEL SRL – Via dei Calzaiuoli 7 – 50122 FIRENZE, ITALY Auth. no. 425 dated 24.1.1995 VAT Registration no IT 00653550483
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